P-L-A-N: the Four-Letter Word that Keeps You Safe    

 

“Failing to plan is planning to fail” may be an old saying but it’s never been more important than right now. I have found that in my experiences as a security professional a plan is at the heart of every dynamic and efficient security program. A holistic plan in its most basic form encompasses multiple entities including forecasting, collaborating, coordinating, integrating, and pooling resources. These efforts effectively produce documentation that provides direction, instruction, and metrics that need to be followed in order to implement a collectively designed strategy and course of action.

Train the Trainer

Recently, I hosted an eight-hour training workshop on workplace violence in healthcare settings. With an audience of professionals representing various backgrounds such as emergency managers, security leadership, HR managers, and emergency medical personnel from hospitals, medical centers, and clinics, the workshop shared the step-by-step strategies necessary to prepare, protect, and respond to an incident of workplace violence.

The recurring point and major takeaway of the entire workshop was today’s favorite 4-letter word—plan—and how critical it is to creating a current and diverse training curriculum. A best practice based training program combines research, collaboration, institutional knowledge, and professional experience to produce training tailored to the experience level of your employees that engages them by providing practical and hands-on tools they can implement immediately.

Are You Ready For Some Football? 

As this time of year marks the kickoff to the college and professional football season, an effective stadium security plan ensures safety when its design, creation, and implementation address four main categories:

  1. Personnel security: law enforcement, private security, ushers, bomb technicians, canine handlers, emergency medical, and fire department personnel
  2. Technologies: video surveillance, intrusion alarms, access control, X-ray screening, metal detectors, and monitoring
  3. Physical security: fencing, gates, barriers, barricades, lighting, locks, windows, and hardware
  4. Processes: security policies, operational protocols, delivery operations, parking, transportation, player/performer protection, crowd control, guest management, and emergency preparedness

Ultimately, successful stadium security planning focuses on a preventative protective security methodology that balances ends, ways, and means, using the appropriate personnel and resources to identify and assess targeted threats and create enhanced countermeasures to mitigate risk.

All Hazards Emergency Plan Covers It All

The four phases of an all hazards emergency management plan embrace a shared understanding about exactly how to address these phases and their critical emergency-related priorities. You cannot address these priorities—in fact, you cannot take a single step forward—without having a clear, comprehensive, and detailed plan tailored specifically to the circumstances of the emergency.

Should an incident occur, a plan helps individuals and organizations understand these four phases, which can prevent injuries, save lives, minimize property damage, decrease liability, and help restore operations with minimal delay:

  1. Prevention/Mitigation: preventing emergencies and mitigating the risks of their occurrence
  2. Preparedness: preparing to handle an incident
  3. Response: responding to an incident
  4. Recovery: recovering from an incident

To get a complete picture of your security profile, you should schedule a professional assessment that will evaluate the technical, physical, personnel, and procedural security measures currently in place at your organization. You’ll find out what you’re doing well and where you’re exposed to unnecessary risk as well as receive recommendations and strategic considerations with next steps to protect critical components of your business—especially your people.

We can also work with you to construct a tailored plan that addresses specific areas of concern, such as active threat, workplace violence, and executive protection, and provides you with a planned response and recovery in case the unexpected happens.

Do you have a plan or plans to protect your people, property, and assets? All plans start with an assessment to ensure your operations reflect best practices in safety, security, and emergency management and protect against all hazards, such as a weather event, accident, or intruder.

We can design a plan that’s right for your culture and, most importantly, protects your people. Contact me, Mike Verden, Owner and CEO of The Lake Forest Group, at gmv@lakeforestgroup.com or 312.515.8747 to find out more—or share this article with anyone who needs to create their plan to safeguard their business, staff, and visitors.


Arena and Stadium Security Requires Protecting People, Property, and Assets

The tragic event this week in Manchester, England at an arena filled with families and children attending a concert reminds us of the evil of terrorism. The attack by a suicide bomber was Europe’s 13th terrorist incident since 2015. As ISIS claims responsibility, it calls for supporters to strike anywhere and with whatever weapons possible—vehicle, firearm, or explosive—showing us once again that this danger is real with no signs of going away. My professional experiences have taught me how to effectively plan, prepare and implement multi-disciplinary security measures to counter this threat. Remember, security has to be right all the time, but the terrorist only needs to be right once.

High Profile = High Risk   

Large-scale venues, such as an arena in Manchester, stadium in Paris, or major league ballpark in the U.S., are prime targets due to the high volume of people in a condensed area. A terrorist who wants to inflict as much damage as possible to numerous victims is drawn to these types of facilities, especially a high-profile site like an iconic sports venue. Protecting buildings and properties this big is no easy task but risk can be controlled and lives can be protected with the right combination of knowledge, experience, and resources. The key to safeguarding a large piece of real estate is the strategic placement of security assets, which can only be learned from real world experience.          

Your Plan Needs to be Tailored, Customized, Reasonable, and Effective

After years of protecting large-scale operations and major events on a global stage with both the Secret Service and as a security consultant, I understand that a large-scale venue security plan requires appropriate countermeasures to mitigate the various types of hazards and ensure the safety of both the people attending the event and the operation of the venue. With that understanding, a security plan needs to be uniquely tailored to the environment and culture of the property. The Lake Forest Group’s security planning follows a developed and still evolving process based on the 35+ years of experience in law enforcement, security, legal, and human resources of our team.

The Six Pillars of Large-Scale Venue Security Design You Must Consider

The design, creation, and implementation of a large-scale venue security plan begins with an on-site assessment of the site to evaluate risk in six crucial areas:

  1. Personnel security: chain-of-command, manpower, staffing, posts, and supervision
  2. Systems technology: alarms, access control, cameras, monitoring, X-ray screening, metal detectors, and command center capabilities
  3. Physical security: fencing, gates, barriers, locks, windows, and hardware
  4. Processes: security policies, operational protocols, access control, parking, transportation, player/performer protection, crowd control, and guest management
  5. Emergency preparedness: emergency management, incident response, lockdown, shelter, evacuation, and relocation
  6. Liaison with critical third parties and first responders
Leveraging All of the Assets and Resources of the Federal Government

Given the current nature of the terrorist threat and the severity of the consequences associated with many potential attack scenarios, the private sector will need to look to organizations within the U. S. government for intelligence information at critical times. In order to offer you maximum protection, The Lake Forest Group works in collaboration with international, federal, state, and local entities to convene and schedule meetings; develop, write, and disseminate security plans, emergency management procedures, continuity of operations plans, roles and responsibilities of agencies and private sector partners, and counter surveillance plans, among others; and provide daily on-the-ground assistance to meet our client’s goals and objectives and produce a safe and positive environment for participants, guests, employees, and all in attendance.

A Preventative Protective Security Methodology Balances Ends, Ways, and Means 

Ultimately, successful security planning and event management focus on a preventative protective security methodology that balances ends, ways, and means, using the appropriate personnel to identify and assess targeted threats and create enhanced countermeasures to mitigate risk. The Lake Forest Group has provided trusted counsel and thought leadership to our clients by successfully securing professional sports and collegiate stadiums and arenas, corporate offices, industrial plants, commercial properties, government venues, entertainment sites, medical facilities, and academic institutions across the country and around the globe.


Stopping an Active Shooter Is More Than Run, Hide, Fight

Unfortunately, our country continues to be plagued by horrific active shooter incidents such as what occurred at the Ft. Lauderdale Airport last week as we remember those who lost their lives or were injured in the attack. Because of the constant reoccurrence of these tragedies, the Department of Homeland Security created the action phrase  ̶ ̶  Run, Hide, Fight. These instructions have become almost instinctive and such a key part of our culture that under extreme duress, such as an active shooter incident, ordinary citizens know how to react appropriately. And this knowledge of what to do will hopefully save their lives and possibly the lives of others.

Although I acknowledge the importance of Run, Hide, Fight, I also understand how much more needs to be considered in order to protect ourselves against an active shooter. Run, Hide, Fight instructs us primarily on what to do during an incident, but what also needs to be taught is how to prevent the incident from occurring in the first place. The year 2017 offers us an opportunity to pause, reassess, and look at two critical elements associated with active shooters—cause and mitigation.

Starting at the Beginning Is a Good Place to Start

After an active shooter incident occurs, the post-incident investigation traces the history of the shooter to determine possible association to the victims and the scene of the crime and often reveals a number of clues that show the active shooter was on a pathway to violence. Some of these warning signs include inappropriate posts or disturbing videos on social media, violent outbursts, threatening comments, and dramatic changes in appearance.

Because each of these incidents needs to stand on its own, we don’t have a universally accepted profile to identify a potential active shooter—so having the preventative strategies in place before an incident offers one key measure to mitigating it. If you know what indicators to look for and have access to professional assistance, such as mental health services, you may be able to determine if intervention is necessary. Any of these signs could be an indication of a much more serious problem that may require identification, assessment, and management of a potential violent situation by a team of professionals with a diverse skill set.

Failing to Plan Is Planning to Fail  

So far, I’ve talked about what to do during an active shooter scenario (run, hide, fight) and the actions to take to prevent irregular behavior (identify, assess, manage) from deteriorating into an act of violence. A holistic strategy will feature all of these recommendations along with a number of other preventative disciplines in order to deter, delay, or deny the possible occurrence of an active shooter incident.

You can help to efficiently and effectively ensure safety and security with the proper planning, awareness, education and training necessary to respond to an active shooter. And the best way to implement these measures is to capture the essential processes in an Active Shooter Plan. The plan needs to be adaptable to circumstances, innovative, and, when necessary, improvisational and ideally prepares everyone for all hazards—natural, accidental, and intentional.

One Is the Loneliest Number  

A site-specific Active Shooter Plan, such as for a commercial property or higher education campus, is not created by one person, or even a small group of people. In other words, your plan isn’t written in a vacuum. A multi-disciplinary approach is required and demands collaboration between internal and external stakeholders that are invested in the process. Individuals with diverse backgrounds, skill sets, and experience can come together and work side-by-side to design a plan to mitigate this threat. In-house staff can include security, legal, HR, facilities, maintenance, and emergency management while outside constituents are typically contract security, law enforcement, fire department, medical, and local emergency managers.


Building the Perfect (Security) Beast

We turn to a consultant to help us with a challenge we can’t solve ourselves, to supply the knowledge and experience of industry best practices and regulatory compliance, provide a particular type of subject matter expertise, or to guide us through a specific project. While a security consultant is certainly an advisor, assessor, examiner, and evaluator, we can also ask him or her to modify, correct, enhance, and create safety- and security-related documents—specifically, procedural standards such as guidelines, policies, plans, rules, and directives.

Imitation Is the Highest Form of Flattery

If you could create a security department that was an industry leader with best-in-class operations, would you? Of course you would, but how do you know your program is better than the rest? What puts you ahead of your competitors and, equally important, keeps you there? Your success starts with the documents that reflect the mission of the security program while at the same time protect the brand of the organization. Ideally you want to benchmark against companies similar in shape, size, and footprint. If you work for a multinational corporation operating in multiple continents with a global corporate security department, then you want to compare yourself to similar organizations and their full breadth of the security department policies.

All For One and One For All

Employees are more likely to see security as a company priority if management visibly supports security efforts and initiatives. Consequently, a security program is most effective when people see it as an important part of a company’s goals and vision. Among the best ways to demonstrate that support is to include security as one of management’s core values and to promulgate official company policies regarding security. And as the most effective means to this end, multi-disciplinary involvement in the creation and vetting of these documents invites partnerships with legal, HR, IT, and employee assistance to collaboratively design inclusive and relevant procedures. A security department simply cannot do all this by itself.

Let’s Talk About the Nuts and Bolts  

Now that we’ve addressed the importance of building a security program through the “power of paper,” let’s focus on the specific documents needed. Applicable security directives and guidelines can include documents such as:

  • A clean desk policy
  • Access control procedures
  • Restricted area access
  • Visitor management
  • Background screening requirements

While physical security measures are critical, the access protocols and practices and the ability to screen and filter all personnel, services, deliveries, and equipment seeking access to the facilities and its environs are equally, if not more, important. The implementation and effectiveness of security systems, such as closed-circuit surveillance equipment, exterior and perimeter security systems and monitoring, and electronic access control systems, can be determined by the written guidelines and published rules giving instructions on the proper use of these technologies.

Training Is a Perishable Skill

The success or failure of a security program could depend on the training curriculum, security awareness information, and education materials designed not only for the security team, but also for the entire organization. Non-security personnel must receive ongoing and current training on safety-related information regarding emergency preparedness, fire prevention, and workplace violence mitigation, among many areas. Your best practice based security program should combine research, collaboration, institutional knowledge, and professional experience to produce training that engages people by providing practical and hands-on tools they can implement immediately.

Necessity Is the Mother of Invention

We adapt our policies and procedures to our needs and current situation. And the need for most new policies and procedures is driven by knowing current best practices and awareness of emerging threat scenarios. With clients in both the public and private sector, The Lake Forest Group offers you insight acquired through decades of engagements helping organizations assess their current security program—beginning with their written policies and procedures. From there, we can ensure that your corporate environment, financial services, international affairs, business operations, brand integrity, protective intelligence, operational protocols, budget execution, and human resources are built on a strong, best-in-class security foundation.


Welcome To Safe University (SAFE U)!

YOUR PARTNER IN CAMPUS SECURITY

Safe UniversityWhen the safety of your people is one of your top priorities and your college’s reputation is one of your most valuable assets, you’ll do whatever it takes to provide a safe environment for your students, staff, and visitors. High profile incidents such as mass shootings and sexual attacks at several universities have put the topic of campus crime in the public eye today more than ever before.

Conscientious and well-informed university personnel know that adequate staffing, multi-disciplinary involvement, sufficient resources, appropriate policies, and external support make these incidents less likely to occur—and make leaders more prepared if they do. Safe University (Safe U) partners with you to supplement and enhance your existing security programs by tailoring best practices to your unique situation and campus culture

HOW SAFE U BENEFITS YOUR SCHOOL AND YOUR PEOPLE
Safe U partners with you to create a safe campus environment by ensuring current policies, procedures, personnel, physical measures, technology, and training are at an industry best practice level. Through coordination and integration for preventative security, emergency preparedness, and incident response, Safe U identifies the steps necessary to ensure that students, faculty, visitors, family members, guests, and friends are not exposed to harm.
Our Safe U program specifically tailors best practices in these areas to your unique environment:
• Processes: policies, procedures, plans, and programs
• Personnel: management, police, public safety, and security
• Technology: cameras, access control, alarms, notifications, and call/assistance station boxes
• Emergency preparedness: weather, fire, power, and intruder
• Education awareness and training: classes, exercises, and web-based
• Event planning and management: school-sponsored functions
• Background screening and drug testing: scope, pre- and post-employment
• Physical security: fences, gates, barriers, lighting, and locks
• Regulatory compliance: Title IX, Violence Against Women Act, and Clery Act
PROTECT YOUR PEOPLE, CAMPUS AND BRAND BY BENCHMARKING WITH THE BEST

Studies show that although 86% of higher educational schools have an emergency operations plan, more than 1 in 4 have not had a hazard and vulnerability assessment to develop appropriate all-hazard emergency planning. We’ll share with you knowledge gained from safeguarding global corporations, high profile individuals, major events, and campuses around the country to protect what’s most important.

ADD ANOTHER LAYER OF SAFETY THROUGH SAFE U’S OBJECTIVE REVIEW

By providing objectivity through an independent analysis of your current resources, Safe U ensures a holistic security strategy by sharing the extensive expertise of our team. G. Michael Verden, CEO and Owner of The Lake Forest Group, is a global security expert with a distinguished 21-year career with the United States Secret Service. As a Special Agent, he served on the Presidential Protective Division, Dignitary Protective Division, and Counter Assault Team and assisted in the security and protection of facilities and people for major events, including the Olympics, Super Bowl, Kentucky Derby, Indianapolis 500, and the Women’s Soccer World Cup, among others. As Director of Security for the NBA, he supervised security for the NBA All-Star Game, NBA Finals, and World Basketball Championships. Mike will personally guide the Safe U program to assess and evaluate your current security needs and provide options to optimize your strategic security plan and emergency management plan.


Why Training Is a Perishable Skill

I just returned from Singapore after conducting a three-day training workshop on counterterrorism entitled “Countering Terrorism, Violence & Emerging Threats.” My audience was a mixture of professionals from the public and private sectors representing such diverse backgrounds as executives, security leadership, law enforcement senior staff, HR managers, and emergency medical personnel. The main objectives and benefits of the workshop were to learn the step-by-step strategies to prepare, protect, and respond to a terrorist incident. I emphasized that acts of terrorism, ranging from explosive devices to active shooters, occur around the world—and could happen anywhere at any time.

If You Don’t Use It, You Lose It

Because emergency incidents happen quickly, police may not be able to respond in time to prevent serious harm to those present at the scene. Training enables us to become familiar with individual and collective responsibilities in preventing and responding to an emergency. No single person is able to memorize every step necessary to take during a crisis; however, education, awareness, and recurring training will prepare you—mentally and physically—to respond quickly and decisively. Since most of us act—and react—differently in emergencies than under normal circumstances, training conditions people through simulated high-stress events to learn the appropriate response based on the nature of the incident.

The Fab Four

By highlighting the four phases of emergency management as fundamental principles in my instruction and curriculum, I teach my students to embrace a shared understanding about exactly how to address these phases and their critical emergency-related priorities:

  1. Prevention/Mitigation: preventing emergencies and mitigating the risks of their occurrence
  2. Preparedness: preparing to handle an incident
  3. Response: responding to an incident
  4. Recovery: recovering from an incident

You cannot address these priorities—in fact, you cannot take a single step forward—without having a clear, comprehensive and detailed response tailored specifically to the circumstances of the emergency. By helping individuals understand their precise roles should an event occur, training can prevent injuries, save lives, minimize property damage, decrease liability, and help restore the business and working environment with minimal delay.

The Times They Are A-Changin’

Exercises, awareness, and drills play a strategic role in your training. To minimize risks and maximize response and recovery capabilities, you need to practice. Also, you should expect your training needs to change as the level of acumen, resources, and emerging threat conditions evolve over time. Periodically, your training material needs to be reviewed and evaluated —internally, but also with the assistance of public sector partners and external experts. It’s important to continuously refine and improve your training program by assessing your security and safety measures in the context of other needs and objectives, such as affordability and practicality. By using lessons learned from real incidents, you can assure that your program content is current and reflects the most up-to-date training strategies.

Collaborate, Coordinate, and Integrate

Because involving external resources early and at every step in the training design process enhances the core curriculum, you should be diligent, proactive, and continuously committed to partnering with other entities, including law enforcement, fire safety officials, emergency medical services, and subject matter security experts. Training should address the diverse needs of people, taking into account the specialized needs of those with physical, sensory, motor, developmental and mental challenges, or limited English proficiency. By trying to find innovative ways to translate information into interactive training platforms such as workshops that engage your audience, you will teach the importance of coordinated action in crisis situations when individuals don’t have time to properly think through the implications of every step.